Terms & Conditions

Payment

Prices are stated in USD.

Full payment is required before shipping. You can pay your order only via PayPal: Credit cards (Visa & Master Card) are also accepted via PayPal. We invite you to visit PayPal’s web site at www.paypal.com for more information.

Shipping Cost

International shipping USD 25
Free shipping within Indonesia

Shipping time

Generally 4 to 15 working days, depending on customs processing in delivery country.

Tracking

Once your order has been dispatched, you will receive an email with a tracking number.
We cannot ship to PO boxes,make sure you have a postal address and phone number for delivery.

Duties and Taxes

Price does not include duty and tax fees,which are set by the destination country.
International customers are liable for all import duties and customs that will be charged by your country, payment will be necessary to release your order from customs before delivery.

Returns

Returns can only be accepted within 7 days of receiving your goods for a credit note only.
The item/s must be in original condition,with all tags and hygiene sticker intact, item/s must not have been worn or altered in any way.
The shipping cost incurred for returning items to driftwood are not covered or reimbursed by us.
We recommend that you send returns via registered post or courier, as we are not responsible for lost items.
All sale products is final, no returns or exchanges.
Please contact shop@olenka-olenka.com for return address details.

Faulty Goods

If you receive damaged goods, please contact us immediately at shop@olenka-olenka.com with your invoice and description of the fault , so we can personally sort out your problem as quickly as possible.

By placing an order, you are acknowledging and accepting our terms. Please contact us if you have any questions.